EMOTIONAL INTELLIGENCE AND EMPLOYEE PERFORMANCE: EVIDENCE FROM LISTED DEPOSIT MONEY BANKS IN MAIDUGURI METROPOLIS, BORNO STATE

ABSTRACT Emotional intelligence (EI) has garnered considerable attention across various academic disciplines. This study focuses on exploring the relationship between emotional intelligence and employee performance within the context of listed deposit money banks. Specifically, the research investigates the influence of self-awareness and self-control on employee performance. Data was gathered from employees at Maiduguri branches of First Bank using stratified sampling techniques and an adapted questionnaire. Both descriptive and inferential statistics were employed for analysis. The findings indicate that selfawareness positively and significantly affects employee performance in First Bank's Maiduguri branches, whereas self-control does not exhibit a significant effect. The study concluded that Employees who demonstrate a high level of self-awareness are likely to perform better in their roles.

1 28 Jun, 2024

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