EMOTIONAL INTELLIGENCE AND WORKPLACE EFFICIENCY: A FOCUS ON FEMALE PROFESSIONAL ACCOUNTANTS IN ABUJA

The growing need for efficiency in the workplace, especially in professional services like accounting, underlines the necessity to explore the dynamics that determine the performance of organisations. Workplace efficiency, often described as the ability to maximize output while minimizing waste, is a crucial element of organisational success. The focus of this research was to examine the effect of emotional intelligence on workplace efficiency with emphasis on female professional Accountants in Abuja; while considering the moderating role of the work environment. The theoretical framework used was Trait Emotional Intelligence Model. Data used were obtained from primary source, precisely structured questionnaire. The data's dependability was assessed using Cronbach's Alpha, which was then confirmed by expert opinion. The study made use of descriptive research design to analyse data and evaluate findings. Correlation and multiple linear regression models were used as the statistical tool of analysis and test of hypotheses. Results of this research confirmed that the four dimensions of emotional intelligence (self-regulation, self-awareness, self motivation and social-awareness) used as proxies for emotional intelligence, all have significant and positive relationship with workplace efficiency, because of their ability to improve task completion rates, enhance time management, and ensure overall better performance. Findings also revealed that workplace environment significantly moderate the relationship between emotional intelligence and workplace efficiency. Female Accountants are therefore advised to constantly assess their emotional quotient and identify the issues that easily trigger their different emotions, as well as that of their colleagues, client and associates, build on their strong spots and improve on weak areas; in other to improve their workplace efficiency.

0 17 May, 2025

pg: 18

JBMIC PORTAL SYSTEM

Contri. -3+